Support

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  • How do I use Lux VPN?

    ●    Open the app●    Tap the Connect button●    You’ll be connected to the fastest available serverYou can also manually select your preferred country from the Server List. 

    Support 1 follower 0 comments 0 votes

  • How do I disconnect from the VPN?

    Tap the ‘Connected’ button again to disconnect from Lux VPN. 

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  • Why can’t I authorize or press OK?

       Ensure you’reusing the latest version of Lux VPN This●may be due to an outdated version of Lux VPN or conflicting apps. Try the following:●    Close other apps, especially those related to VPN o...

    Support 1 follower 0 comments 0 votes

  • Can’t access the internet when connected?

    Check that your internet connection works without VPN Please try the following steps to solve the issue:●    Update Lux VPN to the latest version●    Refresh the server list by dragging it downward...

    Support 1 follower 0 comments 0 votes

  • Why does Lux VPN auto disconnect?

    Ensure you’reusing the latest version of Lux VPN Auto-disconnects may be caused by battery-saving settings or other apps. To fix:●    Close any anti-virus software or other VPN apps on your device ...

    Support 1 follower 0 comments 0 votes