Support
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How do I use Lux VPN?
● Open the app● Tap the Connect button● You’ll be connected to the fastest available serverYou can also manually select your preferred country from the Server List.
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How do I disconnect from the VPN?
Tap the ‘Connected’ button again to disconnect from Lux VPN.
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Why can’t I authorize or press OK?
Ensure you’reusing the latest version of Lux VPN This●may be due to an outdated version of Lux VPN or conflicting apps. Try the following:● Close other apps, especially those related to VPN o...
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Can’t access the internet when connected?
Check that your internet connection works without VPN Please try the following steps to solve the issue:● Update Lux VPN to the latest version● Refresh the server list by dragging it downward...
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Why does Lux VPN auto disconnect?
Ensure you’reusing the latest version of Lux VPN Auto-disconnects may be caused by battery-saving settings or other apps. To fix:● Close any anti-virus software or other VPN apps on your device ...
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Will Lux VPN slow down my internet?
Using any VPN may slightly affect your speed. This is because your online traffic is routed through a secure encrypted tunnel where VPN encrypts your data to ensure safety and security. However,...
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How do I find the best server?
By default, Lux VPN connects you to the fastest server. You can also browse the Server List and pick a location manually — VIP users get access to more global servers.
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How do I switch server location?
Go to the Locations tab and choose your desired country. We recommend connecting to the topserver, as the top server currently has the strongest signal on your device. Once you become a VIP, there ...
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What features are included in VIP?
100% Ad-free Experience: enjoy uninterrupted browsing with zero ads. Lux VPN VIP includes:● Priority access to premium high-speed servers: get faster, more stable connections.● Unlock exclusi...
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How to become a VIP?
Launch Lux VPN and click “Premium”. Follow the steps to activate your VIP membership!